Returns / Refunds
At Eco Smile Co, our commitment is to offer high-quality, sustainably made products that are good for you and our environment.
We strive to achieve a 100% satisfaction guarantee on all of our products, but if you are unhappy with your order, please contact us at firstname.lastname@example.org within 14 days of receiving your package. Any returns or exchanges requested after 14 days will not be refunded.
For damaged or defective items, please include a detailed description with an image showing the damages.
If you are unhappy or feel the product is not as mentioned, please let us know the reason for the return.
The return must be shipped back to us within the 14 day window. The customer is responsible for the cost of postage as our shipping guidelines do not cover returns or exchanges. Once we have connected with you we will advise the postal address.