Only available in Australia at the moment.

FAQs

What is the Eco Smile Co toothbrush made of?

99%  of our brushes are made from 100% biodegradable Moso Bamboo.  Unfortunately to get the best lasting, good for your teeth bristles we had to use Dupont Nylon 4-6 which is recyclable, but not compostable, cut them off before composting or adding to your green waste

 What material are the bristles?

Our bristles are made of Dupont Nylon 4-6 (BPA free). Nylon bristles are proven to effectively clean teeth. Until today the only 100% biodegradable and efficient option is pig hair, and given we are Vegan friendly this is not an option! 

 Are your bristles hard or soft?

SOFT, all the way.  Dentists recommend soft bristles, so they don’t harm your teeth and gums

How do I dispose my Eco Smile Co toothbrush?

Place into your backyard compost bin or in your green bin.  You will however have to remove the bristle’s first. 

How old does my child need to be to use Eco Smile Co?

We have children’s size brushes for kids from 3years to 10 years.  We then suggest to move your 10 year old to an adults size brush.

We do not suggest that a small child uses the Tooth Powder as the fine particles can be inhaled and can cause respiratory illness.

 Do I really need Floss?

The short answer is YES.  Flossing is the only thing that can really get into that space between the teeth and remove’s plaque and food.  We recommend flossing before brushing as the brushing action removes the already released particles from your mouth.

 How do I use the Eco Smile Co Toothpaste Tablets?

Take 1 tablet and chew, then wet toothbrush and then brush for 2minutes.

Keep chews in a dry, sealed container at room temperature. We have provided convenient tin dispensers to prevent your tablets from getting wet.  And for your subsequent boxes you will receive a refill bag to tip into your tin

 Are the Toothpaste Tablets a replacement for Toothpaste?

Yes, they sure are one of our replacements.  It contains all the same good stuff as toothpaste with less of the bad stuff

 How do I use the Eco Smile Co Mouthwash tablets?

Add 50ml or a good mouthful of water to a cup, drop a tablet in and let it dissolve.  Tip mouthwash into your mouth gargle, swish and spit!

Are the products tested on animals? 

Nope, Not unless you count our 11 year old son as an animal??  (Which sometimes I question….lol)  None of our products are tested on or contain animal products.

What does Eco Smile Co packaging consist of?

100% PLASTIC FREE!

Should we let the secret out of the (recyclable) box? Everything included in our produce is reusable, recyclable, or biodegradable.

 What is an Eco Smile Co subscription plan?

It is a bi-monthly subscription to Eco Friendly Dental care

How does the Eco Smile Co subscription plan work?

We ask you a few questions online which you answer, you decide which products you would like added to your bi-monthly box and we take care of the rest.

 How do I manage my subscription(s)?

You can log into your members area and you can change the quantities, which products, put your subscription on hold or even cancel if you wish.

 I don’t live in Australia, do you post internationally?

Sure, we can do that for you, but unfortunately you will have to cover the shipping cost.  Please email hello@ecosmileco.com.au with your postal address and we will get you a custom quote.

 Can I save a PayPal account as a payment method?

Unfortunately at the moment we can not process your bi-monthly subscription with PayPal.  The payment gate available at the moment is Stripe.

Our website developer is working on getting PayPal set up to take the bi-monthly payments.

Will I be in a contract when I sign up to the subscription plan?

Absolutely NOT! You can choose to put on hold or cancel your plan anytime in the member sign-in portal.  

Is it free to join?

You bet it is!  We wouldn’t want to pay to subscribe so we won’t charge you

 What happens if my package doesn’t arrive one month?

please contact us on:  hello@ecosmileco.com.au and we will send you another parcel.

 How long will my order take to arrive?

We ship your first subscription box within 48hrs of your order coming through.

Your next box will ship between the 5th and the 10th of the month, 2 months away.

If you have just ordered our 1 month sample box, this will be shipped within 48hrs of your ordering.

 What is your return policy? 

If you are unhappy with the product, you have 14 days after your package was delivered to email us at hello@ecosmileco.com.au  and let us know your reason for the return.

My product is not up to standard, what can I do?

Our dedicated Quality Control team is always working hard to make sure all our products are of the highest quality. As bamboo is a natural product and the brushes are hand-finished, it can happen that a product does not meet your expectations.  If you are not happy with your product, please send an email with a detailed description of the flaw and a photo to hello@ecosmileco.com.au